The box office is located on the south side of the PNC Arena, directly across from Carter-Finley Stadium. An advance ticket sales window is also located inside the PNC Arena on the main concourse behind Section 127. Cash, Visa, Mastercard, American Express, and Discover are valid forms of payment at the box office. Personal checks are accepted, but only within 10 banking days prior to the event.
The Pick Up Window (for will-call tickets) is located at the box office just inside the south entrance.
For general event information, please call 919-861-2323. Tickets cannot be purchased using this number.
Please contact us at 919-861-2323 for specific date / hours of operations. Should a holiday fall on/near a regular business day, please call for confirmation on operational status.
- Regular Hours (Currently)
Monday-Friday: 10am - 6pm
Saturday 12 noon - 4pm: (unless there is a NC State Football game)
Closed Sunday unless there is an event or ticket on-sale
- Event Days (Currently)
Monday-Friday: 10am - 60 minutes after the event begins
Saturday-Sunday: at least 3 hours prior to event - 60 minutes after event begins*
*event / game times may vary
Monday-Friday: 12pm - 5pm
Saturday and Sunday: closed on non-event days unless there is an on-sale.
Saturday morning on-sale schedule will be 10am - 1pm.
Summer Event Days
Monday-Friday: 12pm - 60 minutes after event* begins
*event /game times may vary
Saturday-Sunday: at least 3 hours prior to event - 60 minutes after event begins*
Tickets for PNC Arena events can be purchased through Ticketmaster. All major credit cards accepted. A per-ticket convenience charge applies. FAQs
- Retail locations specific to your area can be found on ticketmaster.com
Charge by Phone
- National Toll Free SALES number: 1-800-745-3000
Consumers can use this number to purchase tickets to any events in the continental United States, no matter what their location is. The system recognizes where in the United States the caller is calling from so all local prompting or messaging will still work.
- National Ticketmaster Express number: 1-866-448-7849
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 22 hours each day, 7 days a week! This self-service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.
- National Customer Service number: 1-800-653-8000
This is an easy access number that directly points customers to customer service for support on previously place orders.
Accessible seating for guests with visual impairments and limited mobility is available throughout PNC Arena in all price ranges. Specific locations will vary according to each event. One companion seat may be purchased with each accessible seat and if available, additional companion seats can be purchased in the rows in front of that section.
Accessible seating may be purchased through the PNC Arena Box Office by calling 919-861-2323. The TDD line for the box office is 919-861-2318.
PNC Bank Blue Line
Purchasing tickets on event days? PNC Arena customers have an exclusive line at the Box Office at the PNC Arena. Bring verification of your account with PNC Bank and go straight to the Blue Line at the PNC Arena to purchase tickets for that event (based on ticket availability and does not apply to will-call tickets or on sales)
Ticket On-Sale Information
To find out when an event is going on sale (day and time), pleae visit the Event Listing or call (919) 861-2300.
For concerts, a lottery may be used. 1.5 hours prior to tickets going on sale, all guests at the PNC Arena Box Office will be assembled to have the process explained and will be given a number. At 30 minutes before tickets go on sale, a number will randomly be drawn and a line is formed. Any guest arriving after this time will go to the end of the line.
NOTE: A lottery will only be used if determined by PNC Arena Management.
Tickets purchased via Ticketmaster by phone or online less than 10 days prior to an event, or tickets left by a 3rd party, are considered will-call tickets and are left at the Pick-Up Window.
- A picture ID and the credit card used to purchase the tickets are required to pick up tickets.
- Pick-Up tickets purchased through Ticketmaster charge by phone or over the Internet are available for pick up 2 hours prior to the event start time and can be picked up at the designated Pick-Up Window.
- Tickets or passes left by team players or touring personnel usually arrive in the box office approximately one hour before the event start time. Unfortunately, box office personnel have no way of knowing who is to receive player or tour personnel tickets until they are delivered to the box office.
- Patrons may also leave tickets at the Pick-Up Window; however PNC Arena cannot accept responsibility for unclaimed tickets.
- Tickets will be released only to the person whose name appears on the Pick-Up envelope.
Ticket Mailing Process
Tickets purchased via Ticketmaster by phone or online can be mailed directly to the purchaser if there is sufficient time before the event for the tickets to safely travel through the postal system. As a general rule, tickets purchased within 10 days of an event are left at the Pick-Up Window. Tickets purchased more than 10 days prior to the event can be mailed via standard U.S. Postal System delivery to the credit card holder’s billing address. Please allow at least 7-10 days for delivery.
For tickets not received in the mail after the standard delivery time, please contact Ticketmaster at 1-800-745-3000, or the local Ticketmaster phone number for tickets purchased by phone or through Ticketmaster.com.
As a security measure, tickets printed for PNC Arena events are printed on thermal paper. The writing on the face of tickets is burned onto the ticket surface rather than printed. Tickets stored in cars, especially in glove boxes or on dashboards, or in other places of extreme heat, may turn completely black and become unreadable. This can happen even if they are in an envelope. Should this occur, the PNC Arena Box Office may not be able to issue relocation passes if the original seats cannot be determined. Tickets should be returned to the point of purchase to determine if they can be replaced.
Notice to Secondary Ticket Buyers
The ONLY authorized sales agents for PNC Arena tickets are the PNC Arena Box Office and Ticketmaster.
The ONLY authorized ticket resale service for PNC Arena tickets is Ticketmaster’s TicketExchange.
Tickets purchased from any other sources may not be valid. PNC Arena is not able to honor, replace or refund invalid tickets. Invalid tickets must be confiscated by the PNC Arena Box Office and a copy of the tickets will be provided at the customer’s request. The copy of the invalid tickets may be used to alert the point of purchase. TicketExchange is the only ticket resale site that is able to authenticate that a PNC Arena ticket is valid. Other resellers may offer money-back guarantees, but they are unable to guarantee entry to an event as they are not able to validate that a ticket or seat location is authentic.
Customers with invalid tickets are welcome to purchase additional tickets - seating location and price is based upon availability.
Consumers should report fraudulent ticket sales to the point of purchase and consumer protection agencies.
Ticket Resale Zone
Tickets may not be sold or resold on PNC Arena property except in the designated ticket resale zone located at the south end of the arena across Peter Karmanos Drive - on the sidewalk.
Tickets obtained from sources other than PNC Arena Box Office or Ticketmaster are considered Secondary Tickets - please see NOTICE TO SECONDARY TICKET BUYERS above.
Backstage passes can never be purchased. These passes are supplied by touring personnel only. Backstage passes are very limited and usually only provided by radio stations, fan clubs or artist management. Many radio stations hold contests to win the backstage passes to meet your favorite star. Also, several artists take time after each show they perform to meet the members of their fan clubs. PNC Arena personnel cannot give or sell backstage passes to patrons or give out tour personnel information.
Canceled or Rescheduled Events
In the event a performance is canceled or rescheduled, information is immediately sent to the local media for distribution and placed on ThePNCArena.com.
If an event is canceled, refunds will be available at the original point of purchase. For example, any tickets purchased at the PNC Arena Box Office would be refunded at the box office; tickets purchased through a Ticketmaster outlet would be refunded at that specific outlet.
In the event a show must be rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new event date has passed.
All shows at the PNC Arena are Rain or Shine events. Only in extreme inclement weather are shows cancelled or postponed. For questions about an event cancellation due to weather, please call 919-861-2300.
Tickets For Children
Discounted ticket prices for children are sometimes available for various shows. Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act or event. Children’s discounts are generally not available for sporting events and concerts.
For most events, children 24 months of age and older are required to have a ticket for admission to the PNC Arena. Children under the age of 24 months are not required to have a ticket to most events, but they must sit in the lap of a ticket-holding adult.
For information on age restrictions and discounts for specific events, please call the Box Office at the PNC Arena at 919-861-2323.
Credit Card Verification Policy
For safety and security reasons, tickets purchased by credit card may only be purchased by the actual credit card holder. PNC Arena and Ticketmaster both use a credit card verification system that will only allow tickets to be printed and mailed to persons whose name, address, and phone number match that supplied by the credit card’s issuing bank.
Lost/Stolen Tickets AND Tickets Not Received in Mail
If tickets are lost, stolen, or not received in the mail, patrons should immediately contact the original point of purchase to inform them of the loss.
For tickets purchased through the PNC Arena Box Office, please call 919-861-2323.
For tickets purchased through a Ticketmaster outlet, patrons should return to the original outlet where the tickets were purchased. Please also contact Ticketmaster directly at 1-800-653-8000, or your local Ticketmaster phone number, for tickets purchased through Ticketmaster charge by phone or over the Internet.
Lost tickets are similar to lost cash, and passes will not be issued unless ownership of a seat location can be verified 100%. Issuance of a lost ticket pass is not guaranteed. If a ticket purchase can be confirmed, the Box Office will replace the ticket with a pass that will only be available at the Pick-Up Window on the day of the event to the original purchaser.
There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase (see above).
WARNING: BE ALERT! SERIOUS INURY CAN OCCUR FROM PROJECTED, THROWN, HIT OR HURLED OBJECTS IN CONNECTION WITH THE EVENT! TICKET HOLDER ASSUMES ALL RISK OR PESONAL INJURY, PROPERTY LOSS OR DAMAGE from or related in any way to the event, whether occurring prior to, during or after the event, including specifically (but not exclusively) to any projected, thrown, hit or hurled objects, whether caused by anyone involved in the event or any spectator, person or condition in the PNC Arena or its surroundings, and holder waivers and releases all claims arising from any such injury, against PNC Arena and everyone involved in the event and all related companies, employees, contractors, and agents. Any use, unauthorized transmission, account, pictures or reproduction of the event or logo or mark of PNC Arena or anyone or company involved in the event is prohibited. The holder is prohibited from carrying alcoholic beverages, bottled, cans, coolers and other unauthorized items onto the premises. Pursuant to law, the holder may not resell this ticket at a premium of more than $3.00 over the face value. Tickets may be resold only in the designated resale zone. Holder agrees to comply with the rules and regulations of the PNC Arena. Management reserves the right to refuse admission to, eject or bar from future events, any person, or confiscate any ticket and any alcoholic beverages, bottles, cans, and coolers of any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions contained herein, as may be posted, and/or advised. Tickets obtained from sources other than PNC Arena or other authorized agents may be lost, stolen, or counterfeit, and will not be honored. HOLDER ACKNOWLEDGES THE EVENT MAY BE CANCELLED OR RESCHEDULED, and at the discretion of management, holder may be issued a refund or a new ticket to another event. Any refund for this ticket may be obtained at place of purchase. Holder acknowledges that the holder’s image and likeness may be freely used as part of any transmission or reproduction or displayed as part of the event.
PNC Arena Gift Cards are the perfect gift for Family, Friends, and Clients for any occasion.
- Available for purchase at the PNC Arena Box Office only.
- Cards can be loaded with any dollar value.
- Redeemable at participating concession stands, the Arena Club Restaurant and for Carolina Hurricanes merchandise within PNC Arena.
- Also redeemable for PNC Arena event tickets; excluding NC State Men's Basketball and select arena events.
- No fees or expiration date.
- Cards can be reloaded at the PNC Arena Box Office. Any unused balance remains on the card until spent. Cards are non-refundable if lost, stolen or damaged as they cannot be replaced.