FAQ

Please find a list of the most commonly asked questions below. To reveal the answer, please click the question.

If you can’t find what you are looking for, please visit Guest Services to submit your question.

Rules & RegulationsWhat can I bring to a PNC Arena event? What are the rules?

Guest comfort and security at our events are of the utmost importance to the management of the PNC Arena. Click here for a complete list of polices currently place at PNC Arena.

AutographsWhen/where can I ask for a Hurricanes player autograph?

Due to the demand of the team and schedule timelines, autographs will not be permitted during training camp, or any pre-game skate while inside PNC Arena.

Please DO NOT bring items into PNC Arena to be autographed during these practices.

It is recommended to request autographs at a home team practice as the players exit the back gates. Please visit CarolinaHurricanes.com for a complete practice schedule. 

ATMs / Credit CardsWhere can I get money at the PNC Arena? Are credit cards accepted?

PNC Bank Automated Teller Machines are located adjacent to Sections 111 and 127 on the Main Concourse, Section 334 on the Upper Concourse, and in the Box Office Lobby.

Cash, Visa, Mastercard, American Express, and Discover are accepted at the all Concession Areas, Arena Club Restaurant, Box Office, all locations of The Eye, and for In-Seat Service on the Club Level.

Backstage PassesHow do I obtain a backstage pass for an upcoming concert?

Backstage passes are not available for sale as they are very limited in number. Passes are usually only provided by artist management or fan clubs to select recipients. On occasion, local radio stations will also hold contests in which listeners can win backstage passes for upcoming shows.

PNC Arena personnel cannot give or sell backstage passes and are prohibited from giving out any tour personnel information. 

Birthday AnnouncementsHow do I have a birthday or anniversary announced at a Hurricanes game?

All birthday or anniversary announcements and/or parties are arranged through the Hurricanes’ Mascot Coordinator. Please call 919.861.5435 or e-mail stormy@caneshockey.com to book packages from a full Stormy Birthday Bash to a birthday or anniversary greeting only.

Announcement space is limited and arrangements should be made well in advance. Generally, birthday greetings are not done at other events. 

ChaperoneDo I need to chaperone my child?

Children under the age of 16 years must be accompanied by an adult. 

Closest AirportHow far is PNC Arena from RDU International airport?

PNC Arena is approximately a 10-15 minute drive from Raleigh-Durham International Airport (depending on traffic) but is easily accessed using I-40. Travel I-40 East to exit 289, Wade Avenue and take first exit Edwards Mill Rd. 

Closest HotelWhat is the closest hotel to PNC Arena?

1. Comfort Suites at the Arena, 919.854.0502 / 800.4.CHOICE - 122 Hurricane Alley Way, Raleigh, NC 27607: Located directly across Trinity Road from Gate D, the Comfort Suites is the closest hotel to PNC Arena.

2. Ramada Inn-Blue Ridge, 800.441.4709 / 919.832.4100 - 1520 Blue Ridge Rd, Raleigh, NC 27607: Located directly across Blue Ridge Road from the West Chase entrance, the Ramada is a short stroll to PNC Arena.

3. Embassy Suites Hotel -RDU/Cary, 800.EMBASSY / 919.677.1840 - 201 Harrison Oaks Boulevard, Cary, NC 27513: Located on I-40 at the exit between RDU Airport and PNC Arena, the Embassy Suites are walking distance to a variety of restaurants.

4. Hampton Inn & Suites-Raleigh/Cary, 800.HAMPTON / 919.233.1798 - 111 Hampton Woods Lane, Raleigh, NC 27607: Located directly off of I-40 at the next exit past PNC Arena, the Hampton Inn is just a couple of minutes drive to the event.

Information on area hotels and attractions is available on the Hotel Information page.

Donation RequestsDoes PNC Arena donate tickets or other items to charity?

Requests for tickets or other items should be made in writing on official charitable or non-profit organization letterhead to PNC Arena. Letters are then forwarded to the promoter for the specific show requested.

PNC Arena
Guest Services | Donation Request
1400 Edwards Mill Road, Raleigh, NC 27607

For donations of Hurricanes items, requests are processed through the Hurricanes Community Relations Department.

Please send Hurricanes donation requests to:

Carolina Hurricanes
Community Relations Department | Donation Request
1400 Edwards Mill Road, Raleigh, NC 27607

Unfortunately, not all requests are able to be fulfilled; however, group discounts are often available. 

Drop OffCan I drop someone off for an event?

Those wishing to drop off ticketed guests,* but not staying for the event may do so by alerting the parking attendants. They will be directed to the front of the arena for drop-offs. Pick-ups may be made after the event by enterting Gate D off of Trinity Rd. with the direction of a parking attendant. To avoid delays and for easiest access, please arrive one hour before the end of the event.

*Children under the age of 16 years must be accompanied by an adult.

Electronic Tablets & Video GamesCan I bring my iPad, eReader, Game Boy or other electronic device for entertainment to an event?

PNC Arena desires to promote a positive event experience for all of guests attending events, thus it is necessary to exclude certain devices from entering the venue. Personal electronic entertainment and other devices have become more popular and many guests want to use these devices during an event. Unfortunately, many of these devices have features that interfere with other guests, our wireless network and create liability issues as well, see below. To that end, “Electronic Tablets”, such as iPad, eReaders and laptops and handheld video games devices, such as Nintendo Ds and Game Boy, are considered non-communication devices and are prohibited from entering the arena.

Features and Liability

  • The devices present features that distract and interfere with other guests event experience (i.e. bright screens, sound, movement)
  • The promoter reserves the right to prohibit such items
  • They can be used as video and audio recording devices
  • Security checkpoint, dropped underneath seating structures
  • The overwhelming attempts to connect to our wireless servers
  • Guest safety and liability issues inside the venue

Flags in the Arena BowlWhy do the flags in the arena bowl (USA, Canada, North Carolina) appear to be hanging backwards?

According to US Code, the following applies to the interior of the building:

When the flag is suspended across a corridor or lobby in a building with only one main entrance, it should be suspended vertically with the union of the flag to the observer’s left upon entering. If the building has more than one main entrance, the flag should be suspended vertically near the center of the corridor or lobby with the union to the north, when entrances are to the east and west or to the east when entrances are to the north and south. If there are entrances in more than two directions, the union should be to the east.

For more information, the Flag Code contains interesting information regarding the display and use of flags by civilians and conduct when the National Anthem is performed.

Food & Beverage OptionsWhat food vendors are found at the PNC Arena?

PNC Arena provides a wide variety of options to cover every appetite. From casual to fine dining, please visit the food and beverage page.

Outside Food & Beverage What if I'm celebrating a special occasion?

PNC Arena does not permit any outside food & beverage. VAB Catering is the exclusive food service provider of PNC Arena.

If you are celebrating a special occasion, please contact our Director of Catering at 919-861-6102 or by email to assist. 

Gift Cards How can I purchase a gift card? Where can I use it?

Gift Cards are available for purchase at the Box Office. The card is available at any box office window and at the advanced ticket window during public hours of arena events.

It can be loaded with any dollar amount you wish and is redeemable at all Hurricanes Merchandise & PNC Arena Food and Beverage locations. The card can also be redeemed toward the purchase of tickets for Hurricanes games and PNC Arena events.*

*Tickets must be purchased at the Box Office. 

General Admission (GA) TicketsI purchased tickets for a concert that are marked "General Admission." What does that mean?

General Admission means that there are no assigned seats and seating is obtained on a first-come, first-serve basis. Doors open for most events one hour prior to the scheduled start time, at which time guests can enter the building and chose their seat.

GA Tickets marked "Floor" are for the standing room area on the open floor. 

Kid CheckWhat is the Kid Check?

If a child registered in the program becomes separated from a parent or guardian while at a PNC Arena event, the Kid Check wristband and registration information will be used to help reunite the child with the parent or guardian that accompanied them to the PNC Arena. Registration for the Kid Check is quick, simple, and free.

  • Guardians register the child for the program at Guest Services located on the main concourse at section 127.
  • Registration will consist of having a guardian provide their name, the child’s name, seat locations of the guardian and child and a contact phone number for the parent or guardian. PNC Arena Guest Services Representative will provide a numbered wristband for the child to wear.
  • If a child wearing a Kid Check wristband becomes separated from their parent or guardian and is located by PNC Arena staff, they will be escorted to Guest Services.
  • The information collected at registration will assist PNC Arena Guest Services staff in attempting to reunite the child and guardian.
  • The Kid Check program is also available to our guests with special needs.
  • The information provided on the Kid Check registration form is solely used for effective management of the Kid Check program and is never released to third parties. 

Lost & FoundHow can I check to see if my lost item was found?

During an event, Lost & Found is located at Guest Services behind Section 127. Inquries about lost items can also be made by calling 919.861.2300 ext. 2102 the following business day. Messages left at this extension will be returned by a member of the PNC Arena Security Department.

Lottery System for Ticket On-SalesHow does the lottery system used by the PNC Arena for concert ticket sales work?

For those coming to the PNC Arena Box Office, a lottery will be conducted IF NEEDED. Guests arriving at PNC Arena will be allowed onto the property no earlier than 6:00 a.m. and should start lining up just outside of The Eye at the South Entrance and extend east (Weather Permitting).

Guests will be allowed into the building beginning at 8:00 a.m. Please Note: Doors will close at 8:30 a.m. and all others will not be allowed into the facility until those participating in the lottery have been processed.

Those who are not here by 8:30 a.m. should line up at the flag poles west of the VIP Entrance and line will extend west (Weather Permitting).

MerchandiseWhen and where can I purchase team and event merchandise?

Official Carolina Hurricanes merchandise is available at multiple The Eye store locations throughout the PNC Arena. For non-event hours, The Eye is located on the south end of the building, across from Carter Finley Stadium, and is accessible through an exterior entrance. Please visit CarolinaHurricanes.com for special offers and seasonal hours of operation.

NC State and touring event merchandise is sold at kiosks located around the PNC Arena concourse during respective event hours only.

PagingCan I page someone at the PNC Arena?

PNC Arena does not provide paging of guests during events; except in cases of extreme emergency. In such cases, please contact the PNC Arena switchboard operator at 919.861.2300.

ParkingWhat is the cost of and is RV overnight parking allowed?

For cars and vans:

$15 General Parking for Sporting Events, Family Shows, Conferences, and Miscellaneous Events; $20 General Parking for Concerts

$30 General Parking for buses, limousines, and recreational vehicles (RV) for all events
There is an area for RV parking, but there are no hook-ups; only parking spots. There is NO overnight parking.

*Prices may vary on an event-by-event basis and are subject to change.
 

Quiet RoomIs there an area that I can wait for my child that is attending an event?

PNC Arena’s Quiet Room is provided for parents or accompanying adults during select concerts and events that attract a younger audience. While each car must pay to park, the Quiet Room is available free of charge. A ticket for the event is only required for the individual attending the event. Televisions are available, but parents are encouraged to bring books, laptops (wi-fi is not available) and other items to pass the time. Please enter through the VIP entrance to check-in and receive a wristband. 

We request that you contact Guest Services in advance to inquire if the Quiet Room is scheduled to be open.

Schedule of EventsDoes PNC Arena have a schedule of upcoming events?

The most convenient way to be notified about events at PNC Arena is through the E-Mail Club. Members receive periodic newsletters and are among the first notified when new shows are scheduled. Additionally, members receive special offers when available.

An Event Calendar is also available on the website.

SmokingIs smoking permitted?

PNC Arena is a smoke and tobacco free facility; including electronic cigarettes. Smoking areas are available outside the arena. Guests wishing to smoke are directed to the appropriate exits, located at sections 108 and 115.

Songs Played During GamesCan someone send me a list of the music played during games?

There is no set list as the music varies from game to game. PNC Arena’s In-Game Entertainment staff chooses songs from a large computer database and plays whatever seems appropriate for the game at hand. However, Canesvision periodically creates a playlist with download links for songs that are often heard at games.

Sound LevelsWhy does the music at games sometimes sound loud and sometimes sound normal?

Music played in PNC Arena during hockey and basketball games is monitored by a sound meter. Sound levels vary due to the shape and design of the building; on average, levels are about 10 decibels higher on the Upper Level than they are on the Club or Lower levels.

Sound levels are monitored throughout all games to ensure adequate quality and volume for all guests. Guests with sensitive ears may find they are more comfortable with seats in the Lower Level for most sporting events. 

Ticket Purchasing LocationsHow and where do I purchase tickets for PNC Arena events?

Tickets to most events are available at the PNC Arena Box Office and all Ticketmaster locations. Or call Ticketmaster at 919.834.4000, or online via ThePNCArena.com.

Temperature at Hockey GamesHow cold is it in the PNC Arena and what should I wear to hockey games?

During hockey games, a building temperature of 63 degrees (F) is maintained to keep a suitable ice surface for play. For other events where the ice is covered with an insulated sub-floor, building temperature is usually 68-70 degrees.

Many hockey fans have found the best manner of dress to be layered clothing.

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